REFUND APPLICATION

REFUNDS & RETURNS

Refunds must be requested within 7 (seven) days from the delivery date and will be processed within 3 business days. Vehicles must be returned within 7 (seven) days of purchase in the exact same condition as when it was delivered and no more than 300 additional miles on it (only for items with odometers and does not include shipping distances).

BEFORE YOU RETURN A VEHICLE TO MARINA BAY SHORE DEPOT, PLEASE:

  • Ensure that you still have the option of returning the item. You have seven days following the purchase of your used car to have it returned for a full refund. In addition, Marina Bay Shore Depot advises that the company's salespeople won't attempt to convince you to purchase another item when you request the return.
  • Inspect your item. Look for scratches and dents that weren't there when you initially purchased the item. The company will only accept the used items and give you a full refund if the item is in the same condition it was at the time of delivery. In other words, if you backed your car into a pole two days after you purchased it, the money-back guarantee does not apply.
  • Have the item returned to Marina Bay Shore Depot. There is a 300 miles restriction for returning the used item (only for items with odometers and does not include shipping distances).  Ensure that you have proper identification and the documents you received on the date of delivery (Delivery Inspection report, etc). If another person's name appears on the purchase agreement, refunds must be requested by the person in question. Complete the online form and our representatives will contact you to pick up the item. Marina Bay Shore Depot issues refunds in the form of a check or Bank Transfer that you will receive 3 days after the refund request was made.

HOW TO APPLY FOR A RETURN?

  • fill the refund request application form on-line.
  • an Marina Bay Shore Depot representative will contact you to confirm your request and to request any additional information if needed.
  • Marina Bay Shore Depot picks up the vehicle and the shipping process is reversed at the seller expense.
  • you will receive a full refund in maximum 3 business days.

 

See more questions about returns or contact us.

REFUND REQUEST FORM