NEWS & UPDATES

SERVICE NEWS & UPDATES

This page describes the latest news and updates concerning Marina Bay Shore Depot and it's website.

LIVECHAT NOT AVAILABLE FROM 5/25/2020 to 5/26/2020

Posted on May 22, 2020

Hello Customers of Marina Bay Shore Depot.

The Marina Bay Shore Depot live-chat support will be unavailable starting 5/25/2020 - 10:00 AM to 5/26/2020 - 05:00 PM EST, due to software updates and security improvements.

During this time, customers are asked to contact us by phone during working hours or email only.

We apologize for any inconvenience.

Marina Bay Shore Depot

UPDATE: UNEXPECTED WEBSITE MAINTENANCE DONE TODAY 3/17/2020. *COMPLETED*

Posted on March 17, 2020

Unexpected maintenance is currently causing site slowness. Sorry for any trouble! We are working to get this resolved as quickly as possible.

Update: Site maintenance was performed successfully. Sorry for the inconvenience. Customers experiencing problems with our website, please clear your browser cookies and try again. If your problem persists, please contact customer support for assistance.

MARINA BAY SHORE DEPOT LAUNCHES REAL-TIME TRACKING MOBILE APPLICATION

Posted on January 03, 2020

Marina Bay Shore Depot is launching a mobile app for tracking transactions made through it's system. The App will be available from the Apple App Store and Google Play in two languages (English and Spanish).

Users will be able to keep track of their transaction in real time by having constant access to a wide range of features which will significantly decrease the transaction time.

Some of the App features will enable registered users to verify their shipping status and progress in real time, receive important notifications and allowing to schedule or re-schedule shipping dates.

The App will also help unregistered users to browse our inventory list much faster and easier.

This is "only the beginning" of a vast technological innovation program by Marina Bay Shore Depot.

The App will be launched soon and will be available free from the Apple App Store and Google Play.

TELEPHONE SUPPORT UNAVAILABLE TO SOME MARINA BAY SHORE DEPOT CUSTOMERS. *COMPLETED*

Posted on December 17, 2019

We are currently experiencing phone outages in certain locations and we are working on a high priority to restore the service.

Our phone lines will work for most of our customers, so you may still try to reach us by phone. However, some customers have reported connection problems or even “out of service” error when calling our toll free number +1 (888) 312-2604.

If you are experiencing problems contacting us by phone at +1 (888) 312-2604, please use our Live Chat Support until until we have these issues resolved.

 

In order to help us identify the problem faster, we strongly ask customers that are experiencing problems contacting our phone support, to contact us by email at support@marinabayshoredepot.com with the following details:

 

  1. Date and time(in GMT)
  2. Number used
  3. Service provider.

 

We apologize for any inconvenience this may have caused.

Update: 12:49 PM Telephone Support problem solved, our lines are now accessible to customers without any restrictions. If you still experience problems when contacting Marina Bay Shore Depot, please contact customer support with the above mentioned details. Sorry for the inconvenience.

UPDATE: MARINA BAY SHORE DEPOT SERVICE UPDATES TODAY 5/17/2017. *COMPLETED*

Posted on May 17, 2019

Hello Customers of Marina Bay Shore Depot:

The Marina Bay Shore Depot website is currently performing planned maintenance today 5/17/2017. A few of you might have been kicked out of your session during that time. Our website may also work slow, partial, or not at all during these updates. We are sorry for any inconvenience this may have caused.

Update: 23:02 PM Site maintenance was performed successfully. Sorry for the inconvenience.

MAINTENANCE ON MARINA BAY SHORE DEPOT EMAIL SERVER *COMPLETED*

Posted on Jan 22 2018

Great news! We’re making upgrades to our email server today and should be up and running again any hour now. If you don’t want to wait for your registration email and want the Marina Bay Shore Depot team to confirm your registration for you, contact customer support for assistance.

Buy and Sell Safely!

Update: 23:30 PM Email server maintenance was performed successfully. Sorry for the inconvenience this may have caused.

UPDATES MADE TO OUR TERMS OF USE ON 2 JANUARY, 2015

Posted on Jan 2, 2017

Our Terms of Use were updated today January 2, 2015. A notification email has been sent to all registered users by email.

For any information please contact customer support.